Privacy Policy
Last updated: 24 August 2026
This document explains what we do with your personal data on the TripTour website (triptour.uz) and in our offices: what we ask for, why, who we share it with and how long we keep it. It is written in plain language on purpose — a policy exists to be read, not merely to exist.
1. Who we are
TripTour is a travel agency with 20 offices across Uzbekistan. Head office: 48 Buyuk Ipak Yo‘li street, Tashkent. Phone: +998 78 555 77 88 (24/7). Email: info@triptour.uz. We process your data in accordance with the Law of the Republic of Uzbekistan “On Personal Data”.
2. What data we collect
When you send a request on the site: • your name or how to address you; • your phone number — the key item, since we reply by phone; • which tour or destination interests you; • optionally, an email address or Telegram. When you sign a contract in an office, additionally: • passport details (required to book flights and hotels); • date of birth and citizenship; • the list of people travelling with you; • a payment record (amount, date, method). Automatically: general visit statistics (which page, which device, approximate region). Your full IP address is not stored. What we never ask for: full bank card numbers, CVV codes, passwords or health data. Card payments happen on the bank’s side — card numbers never reach our website.
3. Why we need it
• To answer your request and help you choose a tour. • To book flights, hotels, transfers and insurance — bookings are impossible without this data. • To sign a contract, record payment and issue a voucher. • To keep you informed: confirmations, date changes, pre-departure reminders. • To keep the accounting and tax records required by law. • To improve the site — only aggregated statistics are used here, never your name or phone number. Marketing messages are sent only with your consent, and you can say “stop” at any time — it will not affect your trip in any way.
4. Who we share it with
We do not sell your data. We share it only to the extent needed for your trip to happen: • tour operators and booking systems — to reserve the tour; • airlines — the ticket is issued in your name; • hotels — for the check-in list; • the insurance company — to issue the policy; • visa centres and embassies — for destinations that require a visa; • banks and payment systems — to process payment; • the SMS provider — only the phone number and message text; • state authorities — only where the law requires it. In every case only the necessary part is shared: the hotel does not receive the amount you paid, and the bank does not receive your passport number.
5. How long we keep it
• An unconverted request (you did not reply, or did not buy) — up to one year, then deleted. • Signed contracts and payment records — for the period required by accounting and tax law. • Marketing consent — until you withdraw it. • Site statistics — in aggregated form, with no way to identify a person. Once the period ends, data is deleted or anonymised.
6. Cookies and statistics
A cookie is a small record stored in your browser. We use them for three things: • to make the site work (remembering your chosen language); • for convenience (keeping your search settings); • for statistics (which pages are opened most). In our analytics tools, text-field masking is switched on by force: the name and phone you type into a form never enter the recording. IP addresses are not stored in full. You can disable cookies in your browser settings. The site will still work, but some conveniences disappear — for example, you will need to pick the language each time.
7. Your rights
At any time you may: • find out what data of yours we hold; • correct anything recorded incorrectly; • request deletion — where no legal basis for keeping it remains; • opt out of marketing messages; • withdraw consent you previously gave. Contact: info@triptour.uz or +998 78 555 77 88. We reply within the period set by law. ⚠️ Note: while a contract is in force, passport data cannot be deleted — without it your flight and hotel bookings are cancelled. In that case we delete it once the trip has ended.
8. How we protect data
• The website and the office software run over an encrypted connection (HTTPS). • Each employee sees only the data their own job requires: an operator sees the tour, not the financial reports. • Financial data is behind a separate lock — only management and the finance department have access. • Deleting or changing data leaves a trace: who, when and what was changed is recorded. • Bank card data is not stored by us at all. Even so, absolute security does not exist. If we discover a breach, we will not hide it and we will tell you.
9. Children
Requests through the site may only be submitted by people over 18. When you travel with children, you provide their data as a parent or legal guardian. We use a child’s data only for bookings and documents, and for nothing else.
10. Changes
This document is updated from time to time — for example when a new service appears. The update date is shown above. Significant changes will be announced on the site rather than swapped in quietly.
11. Contact and law
Any privacy question, complaint or request: • info@triptour.uz • +998 78 555 77 88 (24/7) • 48 Buyuk Ipak Yo‘li street, Tashkent This policy is governed by the laws of the Republic of Uzbekistan.